Privacy Policy

United Pickleball Coaching & Certification ("UPCC", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information when you use the UPCC website, register for a course, participate in a UPCC program or event, become a UPCC coach or member, subscribe to our communications, or otherwise interact with UPCC.

1. Information We Collect

Depending on how you interact with UPCC, we may collect information including:

• Your name
• Email address
• Phone number
• Country, state, region or location
• Date of birth where required
• Course registrations and attendance
• Coaching qualifications and certification records
• Assessment results and course completion information
• UPCC membership information
• Coach profile information
• Payment and transaction information
• Enquiries and communications with UPCC
• Marketing and email subscription preferences
• Photographs or video captured at UPCC courses and events where appropriate
• Technical information relating to your use of our website, such as IP address, browser type, device information and website activity.

We only collect personal information that is reasonably necessary to provide our services and operate UPCC.

2. How We Collect Information

We may collect personal information when you:

• Register for a UPCC course or event
• Create an account on the UPCC website or platform
• Complete an assessment or certification
• Become a UPCC member or certified coach
• Subscribe to UPCC emails or updates
• Submit an enquiry or contact form
• Communicate with UPCC through email, social media or other channels
• Attend a UPCC course, event or program
• Make a payment
• Interact with our website.

We may also receive information from authorised UPCC facilitators, service providers, partner venues or organisations where necessary to deliver our programs and services.

3. How We Use Your Information

UPCC may use personal information to:

• Process course and event registrations
• Deliver UPCC coaching education and certification
• Maintain records of certified UPCC coaches
• Issue and verify certificates
• Manage memberships and coach accounts
• Process payments and maintain transaction records
• Communicate important information about courses, certifications and memberships
• Respond to enquiries
• Provide customer and coach support
• Send UPCC news, upcoming course information and marketing communications where permitted
• Improve our website, programs and services
• Administer UPCC events and programs
• Maintain the integrity and security of UPCC qualifications and certification records
• Meet applicable legal, regulatory, accounting and administrative requirements.

4. Email and Marketing Communications

If you subscribe to UPCC updates or otherwise consent to receive marketing communications, we may send you information about upcoming courses, events, coach education, UPCC news and related programs.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting UPCC.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing registration, certification, account, membership or transaction.

5. Payments

Payments made through the UPCC website may be processed securely by third-party payment providers.

UPCC does not intend to directly store complete credit or debit card details where payments are processed by an external payment provider.

Payment providers may collect and process information in accordance with their own privacy policies and security procedures.

6. Cookies and Website Analytics

The UPCC website may use cookies and similar technologies to operate the website, understand how visitors use it, improve performance and support marketing activities.

Some cookies may be provided by third-party services used by UPCC.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website.

7. Sharing Your Information

UPCC does not sell your personal information.

We may share personal information where reasonably necessary with:

• UPCC employees, contractors and authorised facilitators
• Website, technology and hosting providers
• Payment processors
• Email and communications providers
• Professional advisers where required
• Organisations assisting UPCC with course delivery or administration
• Government, regulatory or law-enforcement authorities where required by law.

We seek to limit disclosure to information reasonably necessary for the relevant service or purpose.

8. International Operations

UPCC operates and delivers coaching education programs in Australia and internationally.

As a result, personal information may in some circumstances be accessed, processed or disclosed outside Australia, including in countries where UPCC delivers courses or uses service providers.

These countries may include the Philippines, Vietnam, Malaysia, China, Taiwan and other countries in which UPCC operates or delivers programs.

Where appropriate, UPCC takes reasonable steps to ensure personal information disclosed overseas is handled appropriately and in accordance with applicable privacy requirements.

9. Certification Records

UPCC may retain records relating to certification and course completion to maintain accurate qualification records and allow certifications to be verified.

These records may include:

• Coach name
• Course completed
• Certification level
• Completion date
• Certification number
• Assessment status
• Relevant membership information.

UPCC may provide a facility that allows an individual or organisation to verify whether a UPCC certification is valid.

Any public certification verification system will be designed to display only information reasonably necessary to verify a coach's certification.

10. Coach Profiles and Directory

Where UPCC provides a coach directory or public coach profile feature, certain information provided by a coach may be displayed publicly.

This may include information such as:

• Coach name
• Profile photograph
• UPCC certification level
• Coaching location or region
• Coaching experience
• Other information the coach has chosen or agreed to display.

UPCC will not intentionally make private account information publicly available through a coach profile.

11. Photographs and Video

UPCC courses, events and activities may occasionally be photographed or filmed for educational, promotional, website, social media or marketing purposes.

Where required, UPCC will seek appropriate permission or provide notice regarding photography and filming.

If you have concerns regarding the use of an identifiable photograph or video of you, please contact UPCC.

12. How We Protect Personal Information

UPCC takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

This may include secure systems, access controls, passwords, reputable third-party service providers and other appropriate security measures.

No internet-based system can be guaranteed to be completely secure, and users should also take reasonable steps to protect their account credentials.

13. Accessing or Correcting Your Information

You may request access to personal information UPCC holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

Requests can be made using the contact details below.

We may need to verify your identity before providing access to or changing personal information.

14. Retention of Information

UPCC retains personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, administrative, accounting and certification obligations.

Certain certification records may be retained for an extended period so UPCC can maintain and verify historical coaching qualifications.

When information is no longer reasonably required, UPCC may securely delete, destroy or de-identify it, subject to applicable requirements.

15. Privacy Complaints

If you have a question or concern about how UPCC has handled your personal information, please contact us.

We will review privacy complaints and aim to respond within a reasonable period.

Where Australian privacy law applies, individuals may also have the right to contact the Office of the Australian Information Commissioner (OAIC) regarding a privacy concern.

16. Third-Party Websites and Services

The UPCC website may contain links to third-party websites or use third-party services.

UPCC is not responsible for the privacy practices of independent third-party websites, and we recommend reviewing their privacy policies before providing personal information.

17. Changes to This Privacy Policy

UPCC may update this Privacy Policy from time to time to reflect changes to our website, technology, services, international operations or applicable requirements.

The latest version will be published on the UPCC website with the date it was last updated.

18. Contact Us

For questions, requests or complaints regarding this Privacy Policy or how your personal information is handled, please contact:

United Pickleball Coaching & Certification (UPCC), Australia
Email: mat@upcoachingcertification.com
Website: upcoachingcertification.com